Refund policy

Last updated: November 1, 2026

We want you to feel confident shopping with Brevien Coffee. This policy explains returns, replacements, cancellations and refunds. Coffee and tea have separate conditions below because they are food products.

Returns — merchandise and other non-food items

  • You may request a return of eligible non-food items within 14 days after delivery.
  • Your first eligible return is on us: we provide a prepaid return label at no cost. For later change-of-mind returns, return shipping is deducted from the refund.
  • Items must be unused, unworn, with tags where applicable, and in their original packaging.
  • These general return and exchange conditions do not apply to coffee or tea. Problems with incorrect, damaged or defective items are handled separately below.

Coffee and tea — no returns for change of mind

For food safety and quality-control reasons, we do not accept returns or preference-based exchanges of coffee or tea, whether opened or sealed. This includes changes of mind or preferences about flavor, aroma, roast or grind when the item supplied matches the order and is not defective. We cannot verify storage and handling after food products have been delivered.

This restriction does not prevent you from receiving help if we sent the wrong item or your coffee or tea arrived damaged, open, with a broken seal, or with a quality or food-safety problem such as mold, contamination, or signs of spoilage. Opening a package to discover a problem does not, by itself, make your claim ineligible.

How to report a problem

  1. Email support@breviencoffee.com promptly, within 14 days after delivery, with your order number and a description of the issue. If a food-safety problem was not reasonably apparent within that period, contact us as soon as you discover it so we can review it.
  2. Include clear photos of the product, the bag and seal, the shipping packaging if damaged, and the label or lot code when available. Explain any concern that cannot be shown in a photo; photos alone may not establish a food-safety issue.
  3. Do not consume or taste a product you suspect is unsafe. Do not mail coffee or tea back to us. Preserve the label, lot information and photos when safe to do so; we will advise on any further information needed and safe disposal. Follow any applicable recall or public-health instructions.

Replacement or refund

After reviewing and approving the claim, we will arrange a replacement at no cost, including shipping, or a full refund for the affected item if you prefer a refund or a replacement is unavailable. An approved refund includes applicable taxes and any shipping charges attributable to that item. No physical return is required for an approved coffee or tea claim, and no return-shipping fee will be deducted.

We may request reasonable additional information to understand the problem. If you have already disposed of an unsafe product, contact us with the information you have so we can review your request.

Wrong, damaged or defective non-food items

If merchandise or another non-food item arrives damaged, defective or different from what you ordered, contact us within 14 days after delivery with your order number, a description and photos of the item and its packaging. After review and approval, we will arrange a replacement at no cost or a full refund for the affected item, including applicable taxes and shipping charges attributable to it. If a return is needed, we provide a prepaid label at no cost, regardless of whether you have returned an item before. Please wait for our instructions before sending anything back.

How to start an eligible non-food return

  1. Email support@breviencoffee.com with your order number and the item you would like to return.
  2. We confirm eligibility and send your return label and instructions.
  3. Ship the item back as instructed; your refund is issued once we receive and inspect it.

Please wait for our confirmation before shipping anything back. For coffee or tea issues, follow the process above instead.

Exchanges — non-food items

Contact us before returning an eligible non-food item. We will arrange an exchange for a different size, color or product whenever it is available. Coffee and tea are eligible only for the problem-resolution process described above.

Cancellations

You can cancel or change your order by contacting us as soon as possible. Orders can be cancelled until they ship; after that, the applicable conditions in this policy apply.

Refunds

Approved refunds go back to your original payment method. Your bank or card issuer may take a few business days to post the amount. If you do not see your refund within 10 business days of approval, contact us and we will track it down.

This policy does not limit any rights or remedies you may have under applicable consumer protection laws. Any mandatory rights or product-recall requirements take priority over these conditions.

Contact

For returns, replacements, cancellations, quality concerns or refunds, email support@breviencoffee.com or use the details in our contact information policy.